פורסם ב: שיווק ומכירות טלפוני ב- קרדיף | פורסם: |
Do you enjoy working in a fast-paced environment, coordinating tasks and making sure we deliver an exceptional service to our customers.
As the Sales Coordinator you will be the first point of contact for our customers and will be responsible for managing the order process from initial receipt to delivery. This is a fantastic role for someone who enjoys autonomy, thrives in a fast paced environment, and it's a stickler for detail and organisation.
Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK
What we're looking for:
We are looking for someone who is a born organiser, enjoys coordinating and managing processes to get the job done. You will interface with a small team who will rely on your organisation skills to get the orders in and processed, so the job can be cut and packed, and out for delivery in the agreed timescales.
Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:
Strong communication skills to harvest business relationships
High levels of initiative to think of creative solutions
Digital navigation to switch between systems
High attention to detail to get it right first time
Able to prioritise tasks and get to the most important bits first
A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.
What you will be doing:
You will be managing the order process, monitoring capacity and delivery schedules alongside the Branch manager to ensure we are able to deliver to customers and provide an outstanding customer service.
Represent the voice of the customer within the business - expressing their needs, wants and challenges to enable the business to respond in the best way possible to maximise customer satisfaction.
Processing orders, printing work schedules and delivery notes to ensure the order is processed accurately and on time.
Monitoring and processing customer orders to assess the capacity and impact on lead times and delivery
Scheduling deliveries and transport planning
Order entry, taking of payments and customer service for walk in/trade counter sales
Proactively up selling orders to fill vehicles that are due to go out with spare capacity.
Filing delivery notes
Receiving external goods and booking in PO's
Customer invoicing
Work with internal stakeholders to ensure any potential service failures are communicated to customers as quickly as possible.
Own and manage customer issues and facilitate their speedy resolution - find creative solutions where needed.
Liaise with the credit control team and customers where required to solve credit queries and chase payments.
Show a desire to understand our product range and customer technical specifications.
Stock Management and Ordering
Any other ad hoc administrative tasks as required
Are Glass Solutions and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.
Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you