פורסם ב: שירות לקוחות ב- לידס | פורסם: |
Housing Complaints Officer
6 month FTC
Leeds / Remote Working
35 hours pw
£33,000 per annum
Hamilton Woods Associates have been engaged by a renowned social housing provider in West Yorkshire, to recruit to a Housing Complaints Officer on a 6month FTC
The role offers complete remote working after initial training should the successful candidate wish to do so
Responsibilities of the Housing Complaints Officer:
Supporting teams with complaints
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Housing Complaints Officer includes:
Knowledge of Housing Ombudsman Complaint Handling Code
Knowledge of resolving customer complaints
Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information
