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Dynamics 365 Customer Engagement (commonly referred to as CE or CRM) is a customer relationship management solution within the Microsoft Dynamics 365 suite. It features the following modules, each with its pricing details. All these modules are again classified into different categories based on its capabilities and are available at different prices.
Dynamics 365 Sales: Dynamics 365 Sales Professional at $97.30 AUD per user/month, Dynamics 365 Sales Edition at $142.20 AUD per user/month and Dynamics 365 Sales Premium at $202.00 AUD per user/month.
Dynamics 365 Customer Insights: Dynamics 365 Customer Insights at $2,544.10 AUD per tenant/month, offering connected customer journeys and campaigns with unified customer data. Dynamics 365 Customer Insights Attach at $1,496.60 AUD per tenant/month, offering connected customer journeys and campaigns with unified customer data to a qualified Microsoft stack.
Dynamics 365 Customer Service: Dynamics 365 Customer Service Professional at $74.80 AUD per user/month, offering streamlined case management resources for agents and self-service in simpler scenarios. Dynamics 365 Customer Service Enterprise at $142.20 AUD per user/month, offering Advanced AI-based customer service resources for agents and self-service for complex scenarios.
Dynamics 365 Field Service: Dynamics 365 Field Service at $142.20 AUD per user/month, offering complete field service management, including step-by-step guides and remote expert assistance. Dynamics 365 Field Service Contractor at $74.80 AUD per user/month, offering seamless assignment and management of external frontline technicians.
Dynamics 365 Project Operations: Dynamics 365 Project Operations at $179.60 AUD per user/month, offering the visibility, collaboration, and agility needed to drive success across your project-centric business.
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