Customer Service Representative

Eastern Engineered Wood Products, a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade, is seeking a kind, motivated, and detailed-oriented Customer Service Representative. We are a family-owned business that takes pride in providing quality products and service. We strive to learn and grow, consistently implementing quality and process improvements, so we can be a preferred and trusted partner for our customers. We are dedicated to safety, quality, and excellence. We are a team of experienced employees committed to fostering a work environment which is encouraging and respectful of our employees thereby promoting dedication, productivity, teamwork, and longevity. Eastern Engineered Wood Products is an equal opportunity employer.
Requirements
Summary
Communicates effectively with customers, via telephone or electronically, and processes information from customer interactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manage high volume of incoming calls
Prepare quotes for customers
Respond to customer inquiries through all points of contact
Enter customer orders, quotes, and returns into the system
Schedule and coordinate deliveries
Communicate with the drivers on orders and routes when necessary
Close out invoices
Must have ability to multi-task
Demonstrate high level of attention to detail
Miscellaneous projects as assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; responds to management direction; takes responsibility for own actions; exhibits sound and accurate judgment; observes safety and security procedures.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree or equivalent from a two-year college or technical school; or one to three years related experience and/or training.
Reasoning Ability
Ability to apply common sense to carry out detailed but straightforward written and/or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should be proficient with the Microsoft Office suite. Knowledge of BisTrack is a plus.
Benefits
Medical
Dental
Vision
401(k)
Life Insurance
Long-term and Short-term Disability
Profit Sharing
Identify Theft Protection