Poslano u: Telekomunikacije u North Carolina | Posljednje obnovljeno: |
Job Description
Work with customers and the Support Team to assist in resolution of complex customer issues.
Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers
Troubleshooting MKE and MSR components
Troubleshooting Container Cloud components
Bug reporting and project follow up
Learn the Mirantis Container Cloud technologies and customer deployment environments
Create best-in-class help content and proactively review and update our knowledge management system
Work with your team to identify and utilize troubleshooting techniques to resolve advanced issues spanning all layers of the technology stack
Engage with the engineering team to resolve technical issues
Identify and recommend process improvements to deliver the highest level of customer satisfaction
Maintain and track detailed records for all customer interactions in our internal ticketing system
Have fun!