Customer Service Representative

Customer Service Representative
Letchworth
Permanent
9am – 5pm
25/26K
 
Job Purpose 
Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints.
Address customer issues via phone, email, or instant message in a fast-paced environment.
Support marketing efforts, annual exhibitions, and collaborate with the team as needed.
 
What you will do as a Customer Service Representative
Respond to customer enquiries, process orders, and pack shipments within set deadlines.
Listen attentively to customers and direct them to the appropriate department for assistance.
Familiarise yourself with the system to log and address customer complaints efficiently.
Record and update customer interactions, maintain confidentiality of sensitive information.
Collaborate with management to enhance communication practices and customer service.
Manage stock and perform regular inventory counts as scheduled.
Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
Answer customer questions regarding new products, services, and promotions.
Provide feedback to team leads to improve customer service and response time.
Adhere to Health & Safety guidelines, report any issues immediately.
Maintain a clean and organised workspace.
Assist warehouse with receiving supplier orders.
Complete necessary training and communicate additional training needs to the line manager.  
What you will need as a Customer Service Representative
Good communication skills
Customer service experience
Excellent listening skills
Results-driven
Team player
Ability to work in a fast-paced environment
Ability to work under pressure
Attention to detail
Fast learner
Engaging personality
Problem-solving skills
Analytical skills
Patience
Typing proficiency
Multi-tasking ability
Prioritisation skills  
Pease apply within