Service Desk Technician

Title: Service Desk Technician
Location: Cherry Hill, NJ
Job Type: 3-6 Months Contract to Hire
Responsibilities:
The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.
Windows Server Management
Network Management
Customer Support
o Administration of Windows servers in SMB environments
o Batch and PowerShell scripting
o Server deployments and migrations
o Group Policy creation and maintenance
o Make recommendations for hardware and software upgrades
o Configuration and deployment of SMB class routers, switches, and access points
o Configuration and troubleshooting of site-to-site VPN connections
o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
o Make recommendations for hardware and software upgrades
o Provide remote support for desktops, laptops, printers, servers and other computer related devices
o Provide on-site support at client locations
o Troubleshoot hardware and software problems in Windows and Mac environments
o Participate on an on-call schedule
o Perform other duties and responsibilities as assigned by the MSP Manager
Required Skills:
Must exhibit a clear, friendly, professional phone manner.
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Able to handle multiple projects and assignments with attention to detail.
Microsoft Windows Operating Systems (Desktop and Server)
VMWare and Hyper-V installation, configuration, and management
Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).
Basic Batch and PowerShell scripting
Microsoft Office 365 management
Must have transportation
Must be able to physically lift and move computer equipment