Poslano u: Korisničke usluge/Pozivno središte u Manchester | Posljednje obnovljeno: |
We require 3 Customer Service Support Agents to cover a period of work that requires urgent resource.
This is for 2 months at an hourly rate of £14.45 per hour.
You will assist in carrying out eligibility, due diligence and financial capacity checks for Turing Scheme applicants as part of the application process. You will also assist Turing Grant Recipients in filing their reports, making claims for funding and assisting them in completing their application form. Due diligence checks will be a critical part of the role.
As a Customer Service User Support Agent within the Turing Service Team, you will work on the day-to-day operation of the support desks within the team, carrying out user queries are promptly and effectively responded to, keeping user needs at the heart of the team?s work. You will provide a professional and efficient service which meets the needs of our customers and delivers against service standards.
You will work as part of a multi-disciplinary team, who put user needs at the centre of our work. You will have the opportunity to develop your skills, working alongside other specialists within the team.
You will have excellent decision making, verbal and written communication skills and will be comfortable working with a range of stakeholders at all levels.? You will also excel at working independently and as part of a team. You will be proficient in using Microsoft applications particularly Word and Excel and also analysing different data sources.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group