Poslano u: Korisničke usluge/Pozivno središte u West Midlands | Posljednje obnovljeno: |
Customer Service Manager
£38,000
Coleshill
The Company
An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned.
What will you do as a Customer Service Manager?
* Process complex sales orders via SAP
* Provide support and KPIs to a team of 3
* Handling customer enquiries and complaints
* Be the first point of contact with logistics providers
* Run sales reports for regional managers
* Promote web shop and promotions for B2B Customers
* Manage client price lists
* Support our UK and ROI customer base with their sales orders, queries and deliveries.
* Processing sales orders received daily via phone, email or e-commerce
What will you need as a Customer Service Manager?
* Driver and own transport due to location
* Experience within an office-based customer service role
* Confident, excellent communication skills and good telephone manner
* Knowledge of SAP would be an advantage
* Understanding UK and International order processing
* Previous experience managing a customer service team
What’s on offer
* Parking
* Working in a small team with full training
* 1 Day from home after training
* 23 days holiday
* Working hours are 8am to 4pm
Job Number 7658