Customer Services Advisor

We are hiring a Customer Service Advisor; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.

What will our client offer you?

Salary is circa £24,000 to £25,000 depending on experience
Hours of work are 9:30 am to 5:30 pm Monday to Friday
31 days holiday including the Bank Holidays
Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
Access to Employee Assistance Programme (EAP)
Up to 5 days extra unpaid holiday available at a salary sacrifice
Free car parking

As the Customer Service Advisor, you will be:

Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
Answering Switchboard overflow
Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public via telephone and email
Processing internet, email and telephone orders using Sage and internal systems, chasing orders and updating clients on the progress of orders
Preparing quotations for new and existing customers
Dealing with email campaigns and promotions
Monitoring customer’s orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
Supporting the Area Sales Manager daily
Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery

As the Customer Service Advisor, you will have:

Excellent customer service skills, offering the best personal experience at all times
Excellent written and verbal communication and organisational skills
Computer literate with knowledge of Microsoft Office including Excel
You may have experience of the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Assistant, Recruitment Co-ordinator, Recruitment Support, Sales Administrator, Helpdesk and Contact Centre Administrator

For more information, please call Leah today on (phone number removed)