Dispatch

Job Description
· Provide the highest level of customer service and satisfaction
· Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
· Receive any incoming customer service calls
· Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
· Monitor drivers throughout the day via the dispatch system
· Create the next day driver schedule ensuring customer needs are met
· Add new customer jobs and tickets to the computer system (TCR)
· Conduct job service checks for jobs that have been out for 30 days or more
· Complete a “final edit” of each job ensuring the ticket has all the required information for billing
· Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
· Perform other functions as necessary or as assigned