Customer Service Assistant

Brook Street are looking for enthusiastic individuals with a passion for customer service , to work for an exciting public sector client. We have a few part time contracts available , but will have some full time ones down the line!

Role: Customer Service / Processing Assistant

Location: Leeds , LS1 city centre

Hours: various FT and PT contracts depending on availability (PT 16:00-20:00 Mon - Fri , FT 9:00-5:30 Mon - Fri)

Contract: Temporary with a view for extension

Pay rate: £12.00 an hour / weekly pay every Friday

Your role will involve providing a face-to-face service, supporting overseas customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-month's period, with the option to move on to a fixed-term contract based on performance, attendance, behaviour.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you and have you out to work in an integral part of the UK visa and immigration service.

As the right candidate, you will have:

Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues
Basic IT skills, as appropriate systems training will be provided
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
Excellent organisational skills with great attention to detail
The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

Working in a customer-facing environment
Working in a high-volume processing environment.The role will require you to:

Capture and digitise information as part of a process
Act as a first point of contact for customers
Manage customer expectations, interact and display professionalism at all times.
Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
Manage challenging situations displaying professionalism at all times
Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or send CV's directly

For specific questions related to the role and the flexibility options currently available, contact