NHS 111 Call Handler

NHS 111 Call Handler
Wakefield, West Yorkshire, WF2
Pay rate: £11.44ph - £19.68ph
Hours: Mixed rota pattern covering 24/7

This is a fantastic opportunity to join Gi Group to appoint several NHS111 Call Handlers to our client based in Wakefield, WF2. This is an exciting opportunity to join one of Yorkshires most successful Integrated Urgent Care Providers and become a part of a highly skilled and dynamic team with plenty of opportunities to train and develop.

NHS Call Handler responsibilities:

* Answering inbound calls quickly and efficiently to advise and help manage people's symptoms telephonically
* Direct patients to the most appropriate healthcare professional once the condition is assessed
* Use software to record patient's basic clinical information
* Support patients to manage their own condition at home, where clinically appropriate
* Liaise effectively between callers and third parties in critical situations
* Meet daily key performance indicators (KPIs) and targets
* Advanced listening, probing and facilitative skills across a wide range of calls, some of which can be challenging due to emotive circumstances

NHS Call Handler required skills:

* Experience in customer facing roles including care, call centre or customer service
* Exceptional verbal and written communication skills
* Possess a high degree of literacy and can record information accurately and correctly
* Be able to learn new skills and receive feedback on your performance
* Flexibility with working hours
* IT literate with the ability to confidently use a computer and move quickly between applications
* Ability to deal with confidential/sensitive and distressing information
* Excellent telephone manner and effective communication skills
* Ability to prioritise workload
* Minimum of 4 GCSEs at Grade C+ or equivalent, including English and Math's
* Successful candidates would need to be comfortable completing an Enhanced DBS Check

You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to patient care and be able to work the shift patterns allocated.

NHS Call Handler Pay:

* Pre 12 week - Weekdays £11.44, Evenings and Saturdays £14.07, Sundays & BH £17.61
* Post 12 week - Weekdays £11.62, Evenings and Saturdays £15.72, Sundays & BH £19.68

NHS Call Handler Shift:

* 24 hours or 30 hours per week - mixed rota pattern covering 24/7, please be aware 70% of the rostered hours will be out of hours (after 8pm and weekends)
* Overtime available

*You must be able to work 37.5 hours per week Monday - Friday for the first 12 weeks due to training requirements. Due to training candidates must be available for 12 weeks without any upcoming holiday*

NHS Call Handler benefits:

* Casual dress
* On-site Canteen
* Free on - site parking
* Blue Light card

To be considered for this role as a NHS Call Handler, please apply directly to the Gi Group, Central Recruitment Team!

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