Video Network Engineer II

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is on the search for a Video Network Engineer II. This is the go-to person in audio/video at the company. They need someone with 5+ years of managing video network environments experience using Polycom RMX, CMS, and TMS. They ideally would like someone with a AVIXA CTS Certification.

Responsibilities:

• The Video Network Engineer is responsible for maintaining and developing the video conference infrastructure for all offices. It requires doing off-hour maintenance, software patching, updating firmware, and adding/removing equipment from our environment. Provide support to local onsite Conference Center technicians and external vendors to service Company's video conference endpoints.
• This position requires strong technical knowledge of video conference topology. The need to stay current with new unified communication platforms especially those in our environment.
• Individual must also possess excellent judgment regarding local and firmwide Conference Technology vision. Must be able to assess situations quickly and proactively ensure customer/client satisfaction.
• Maintain video conference bridge, supporting video conference equipment and work with local techs to repair/replace endpoints when required
• Work with the server team to make sure video Servers are up to date.
• Apply security certificates to the required Servers.
• Add video conference endpoints to our environment.
• Have expert knowledge using all unified communication platforms. (Cisco, Poly, Zoom, Blue Jeans, etc.)
• Work with the AV Architecture on new buildouts to apply configurations on the local video endpoints.
• Strong understanding of how local endpoints work with other local AV equipment in the room.
• Exhibit helpful, customer service-oriented attitude with team members and end-users.
• Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution
• Develop disaster recovery, and plan b scenarios for our video infrastructure

Qualifications

• 10 years of AV experience
• 5 years managing a video network environment
• Experience with Polycom RMX
• Experience managing CMS, and TMS
• Must have a current or working towards Avixa CTS certification and maintained during employment.
• Exceptional customer service abilities.
• Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
• Flexibility in daily work hours to meet the conference client's needs including weekends.
• Knowledge connecting to different Unified communication platforms including but not limited to Cisco WebEx, Poly, Zoom, Blue Jeans, Skype
• MS Suite, Zoom, Teams, Cisco CMS, TMS, Polycom RMX, RSS, Crestron, Biamp, other Unified Communication platforms,
• Avixa CTS