Customer Service Agent

Customer Service Agent
Customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service by helping over the phone and responding to email, live chat and social media queries. Much of this role is via the telephone and is office-based Monday-Friday in an industry which is regulated, by the Financial Conduct Authority.
Customer Service Agent - Key Responsibilities
* Building rapport with internal and external customers to establish excellent customer relations.
* Respond to all written and phone enquiries in a prompt and professional manner.
* Assist to ensure targets and performance standards are consistently achieved in line with corporate, and regulatory requirements.
* Ensuring company service standards are always met.
* To ensure the customer/broker experience ensuring they receive a professional and efficient service as well as identifying solutions for improvements and enhancing the customer service provision.
* Maintain high quality output and achieve SLAs and KPIs.
* Assist Claims with overflow calls and contacting vets to obtain all information required in the claims assessment.
* Accurate and regular data entry.
* Processing quotes from customers directly in an accurate, compliant and timely manner.
* Take ownership and document customer complaints.
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Customer Service Agent - About you:
Required
* Confident in the use of Microsoft packages
* Excellent attention to detail with the ability to work under pressure
* Strong team player with great organisation skills
* Proactive approach to problem solving and work in general
* Excellent written and verbal communication skills
* Previous experience of working in a customer focussed environment, via the telephone
* Willingness to take on a variety of tasks
* Experience of working to time-based targets
* Ability to prioritise workload and organise time efficiently
* Insurance industry experience
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Customer Service Agent - Desired
* An interest in animals
* Knowledge of social media
* Experience of working to time-based targets
About us:
As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is dedicated to delivering quality products with exceptional digital customer experiences. We have a passion for pet well-being and are trusted by thousands of dog and cat owners throughout the UK. The Group consists of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited, Tedaisy Technologies Limited and Tedaisy Services Limited. We’re ambitious, we’re passionate and we’re brave - always looking for ways to grow, improve and be the best we can be!
Customer Service Agent - What we offer
23 days holiday per year (increasing with length of service)
Your birthday off (paid)
4 x salary life assurance
Company pension
Healthcare including 24/7 GP advise & mental health helpline
Discounts at hundreds of brands you know and love
Employee assistance programme
Competitive salary
Discretionary lunch provided to assist with cost of living
Working pattern
• Monday-Friday
• 9am-5pm
• Office based at SP1 3TB
Interested or want to know more? Apply today