Travel Administrator

Travel Administrator - Norwich
Must have experience working within a Travel Agency
Due to continued growth and the expansion of the business my client isrecruiting a full-time Travel Administrator at their office in Norwich, Norfolk.
It is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
Key responsibilities
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
Preparing travel documentation
Completing holiday arrangements: Flight booking, transfers, hotels, activities
Dealing with queries via phone, email and social media
Capture and record required client information.
Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
Monitoring, collecting and processing payments
To ensure the company’s values are always demonstrated
To liaise with other departments on any travel queries
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
Communicating with and building relationships with suppliers
Skills and Experience
Experience of working within the travel industry essential
Excellent customer service and communication skills
Strong proven admin experience
Strong numeracy skills
An organised & disciplined attitude towards managing workload
Strong written and verbal communication skills.
Self-motivated with a can-do attitude and committed approach.
Proficient in Excel, Word, Microsoft Outlook, CRM travel systems
A keen eye for detail and ability to multi-task.
Highly organised.
Resilience to deal with complex queries in a fast-paced environment.
Problem-solving skills and the ability to come up with creative solutions to issues.
A passion for travel.
Confident with a positive attitude
Benefits
For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and profit-sharing scheme.
Being part of a friendly & passionate team
Company pension scheme.
Free on-site parking.
Paycare health benefits scheme
In the first instance please email your CV