Scheduler/Planner

Scheduler/Planner

We are recruiting for a Scheduler/Planner for a manufacturer and global leader in their field on a contract basis of approximately 6 months based in offices in Solihull.

Your role will be to schedule engineer visit and trainers visits, ensuring a high level of customer service. This is a fast-paced role where no day is the same. It would suit someone highly organised and who likes a varied workload.

As a Scheduler/Planner, you will need to have/be:

Proven track record in Sales and Customer Service
Diary Management
Educated to GCSE or equivalent in Maths and English
Customer focused
Naturally comfortable on the phone with an excellent telephone manner
Good communication skills both written and verbally
Highly organised
PC literate
High attention to detail
Problem solverDetails:

Salary: £25, 000 - £30, 000
Working Hours: Monday - Friday hours between 8.30am - 5.30pm (8.30am-4.30pm, 9.00am-5.00pm, 9.30am-5.30pm)
Location: Solihull
Duration: Contract - 6 monthsRole of Scheduler/Planner:

Handling incoming calls
Managing email inbox
Scheduling engineers and trainer visits to sites across the UK
Provide up to date information to the engineers and trainers for all visits
Order processing
Resolving customer queries
Maintaining the customer CRMBenefits of working as a Scheduler/Planner:

25 days holiday + bank holidays + birthday leave
Christmas shut down
Free onsite parking for all employees
Annual leave buy and sell scheme
Pension salary sacrifice scheme
Opportunities to develop your career further with access for both formal and informal training and education
Long service awards
Life Assurance after 12 months employment
An active social committee