Trench Shoring - Dispatcher

Job Description
The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives by coordinating and managing the Shoring branch drivers’ schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.
Provide the highest level of customer service and satisfaction
Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
Receive any incoming customer service calls
Schedule and coordinate all service calls and adjust employees’ daily schedules as required
Monitor drivers throughout the day via the dispatch system
Create the next day schedule ensuring customer needs are met
Add new customer jobs and tickets to the computer system
Confirm rental jobs that have been out for 30 days or more.
Complete a ‘final edit’ of each job ensuring the ticket has all the required information for billing and payroll.
Ensure proper equipment is on the ticket by the customer’s request.
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners.
Proficient with Microsoft Excel and other computer programs.
Perform other functions as necessary or as assigned.