Diposting di: Lain-lain di New York | Terkirim: |
Job Description
Counsels and assists program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed.
Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner.
Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
Provides motivational support to customers during the job search process.
Identifies training needs and ensures appropriate training.
Facilitates job readiness/search workshops.
Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers.
Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants.
Successfully documents customer success stories internally and externally.
Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility.
Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer.
Works under direction of the Employment Coordinator to facilitate tasks related to efforts to outcomes.
