Contact Center Representative

Job Description
What's in it for you as a Contact Center Representative:
Hybrid position
Training and ongoing coaching to learn highly desired skills for career development. 
Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.  
Greater Good: 16 hours paid volunteer time per year
Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off
The Basics as a Contact Center Representative:
Monday - Thursday, 8:00 am - 5:00 pm
Rotating Fridays, 9:00 am - 6:00 pm
Rotating Saturdays, 9:00 am - 1:00 pm
Flexibility required - extended hours, based on company needs
What you'll do as a Contact Center Representative: 
In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
Assist members by phone with questions regarding their accounts and offering solutions.
Educate members on credit union products and services.
Process basic financial transactions: transfers, check orders, loan payments.
Meet key performance indicator (KPI) metrics to maintain top-tier member support
Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.