Event Services Manager

Job Description
Design and deliver the event of our guests’ dreams!  The Event Services Manager reports directly to the Director of Sales and Marketing and is responsible for the planning, execution and service of Catering & Event functions at Mayflower Inn & Spa. For pro-active direct sales, marketing, appointments, site inspections, on-site coordination and execution of all event and functions and works as a liaison to client and hotel to create unique and memorable experiences for our guests. 
The ideal candidate will have a strong entrepreneurial spirit who is innovative, results-driven with a desire to exceed customer expectations.  Exceptional business acumen with attention to detail, forecast accuracy, budget preparation.  Focused on revenue generation with differentiating strategies.   A leader and active member of the team, handling high profile catering and events.  Willing to roll-up their sleeves to make things happen. 
Position requires a schedule which matches client demand.  Hours will flex based on event execution and site inspection requirements.  It will be expected that the Event Services Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews.  Weekends are mandatory when banquet or catering events are on the property.  Also, when social function site inspections will need to be conducted over weekend periods. 
 
DUTIES AND RESPONSIBILITIES
Supervision and overall responsibility of the Catering and Event Management function at Mayflower Inn & Spa. This includes but is not limited to the Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards. 
Strong financial acumen with experience completing accurate forecasts. 
Establishing and executing an annual Strategic Plan and Financial Budget. 
Finalize the requirements of catering and group events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. 
Supervise the execution of banquet events and corporate events at Mayflower Inn & Spa.  Review all function space with banquet management. Ensure the satisfaction of the client at the outset of all events. 
Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. 
Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments. 
Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel. 
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits. 
Demonstrates professional and confident communication skills with clients and staff.
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.  
Executes and supports the operational aspects of business booked (e.g. generating a proposal,  writing contract, customer correspondence). 
Provide the highest quality of service to the customer at all times. 
Able to support the resort’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
Attending all department and hotel meetings as necessary.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within the community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Closely following up on all business leads within a 24-hour response timeline to clients.   
BENEFITS
Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:
Medical, Dental, Vision plans
Flexible Spending Accounts
Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.
Health Savings Account 
Basic Life and AD&D
Team Member Stay Discounts
Employee Assistance Program
Tuition Reimbursement
Task Force Opportunities 
Career Growth
Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
401(k) program and receive a 4% match on employee contributions after one year.