Customer Account Manager

Red Rock Partnership Limited are delighted to be working with our prestigious client in Annesley who are looking for a number of Customer Account Managers to join their busy team.
About the role:
The primary emphasis of this role is the management of a range of administration tasks designed to support the management and development of the company’s client contracts.
The role requires experience of working to tight timeframes, multi skilling and the ability to produce work to high standards. An understanding of their impact on the financial performance of each contract and work closely with colleagues to manage change, with minimal impact.
Relationships are important to our client’s business and the successful candidate will be comfortable in dealing with clients, when required, with a calm and friendly personality.
Roles and Responsibilities:
* Working with clients and colleagues throughout the business to support/manage aspects of the service ensuring that the company deliver to agreed SLAs.
* To establish solid and trusting working relationships with key contacts.
* To convey to our clients their importance to our business and being seen to be always responsive.
* To employ Investigative and analytical skills in line with direction from management.
* To produce accurate and appropriately designed management information reports.
About you:
* Effective communication skills.
* Strong administrative skills.
* Strong experience of Microsoft Word, Excel and Outlook.
* IT/database entry skills.
* Good organizational skills with the ability to manage your time and work to strict deadlines.
* Comfortable at all levels in the business, including liaising with the client in a calm, friendly and professional manner.
* Previous experience of a similar position would be advantageous, though not essential, as full training will be provided for the right candidate.
Hours and Pay:
Working Monday to Friday: 9am - 5pm
£23,478 per annum
This is an excellent opportunity to join a progressive business who invest in people. Should you feel that your skills and experience match the above we would be delighted to receive your application.
Red Rock Partnership Ltd are working as a recruiting partner to handle all recruitment activity.
Due to the volume of applications unfortunately we are unable to provide individual feedback. If you have not heard from us within 10 working days, please assume that your application has not been successful on this occasion. Thank you for your interest