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Customer Services Advisor
£24,000 - £25,000
Colchester, Food Manufacturing
Job ref: 8640
The company
This role is working for a successful BRC AA Graded food manufacturer.
The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.
About the Customer Services Advisor job
As Customer Services Advisor, you will be part of a small and friendly customer services team.
You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. This is a hybrid role offering one day from home post probation period.
Key tasks
* Process new orders and amendments for customers.
* Advise customers of stock, lead times and delivery dates.
* Maintain customer databases with names, addresses and delivery requirements.
* Update trade agreement prices with the assistance of the Sales Managers.
* Keep stock records updated to provide accurate records.
* Liaise with local transport companies to book collections/deliveries.
* Liaise with the Transport Manager and the warehouse team regarding the dispatch of orders.
About You
* Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business
* This is a fast-paced role that requires excellent organisation skills.
* Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers.
* IT literate including Microsoft Office software including Word, Excel, Outlook etc.
More details
The Customer Services Advisor job is based in Colchester and is paying between £24,000 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.
The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch.
Alternate job titles
Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor