Diposting di: Layanan Pelanggan/Pusat Panggilan di Norwich | Terkirim: |
Rthirteen are proudly collaborating with an award-winning organisation in the international travel sector in their recruit for a Customer Relations Manager, who will focus on the effective management of complaints. You will have strong customer service skills and a passion for providing great service, and will be joining an exciting organisation that really values their contact centre team and offers a fantastic chance to develop your skills.
This is a permanent position, offered on a full time or part time basis. The offered salary for this position is £24,000 to £26,000 depending on experience.
The benefits
25 days holiday + bank holidays, pension scheme, nearby parking and company nights outs.
The day to day
* Effectively handling customer complaints, providing swift resolutions where possible.
* Monitoring, managing and reporting on complaint case workloads.
* Reviewing current processes and seeking ways to improve.
* Identifying opportunities to prevent future negative issues and complaints.
* Acting as a mediator, understanding the facts and gaining a full assessment of the issues that have arisen.
* Liaising with both customers and providers.
* Taking responsibility for the decisions you make, aiming to make the best choice for customers and suppliers.
You will have/be
* Previous customer service experience and a passion for providing great service.
* Experience with complaint handling.
* Confident on the phone, with a great telephone manner.
* Effective rapport building skills, with the ability to liaise and negotiate with all types of customers.
* Excellent written and verbal communication skills.
* Computer literate with a good grasp on Microsoft Office applications.
* A keen eye for detail.
* A team player.
* Flexible and adaptable to company and team needs.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful