Diposting di: Lain-lain di North East England | Terkirim: |
My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities
• Maintain accurate account and customer data. • Respond to customers inquiry within SLA and aim for one call / case resolution.
• Identify and take ownership of customer concerns
• Identify new product opportunities and generate leads
• Liase and build network with internal departments • Upsell and cross sell new products •
Required Skills and Experience
: • Excellent Communication skills
• Good attention to detail
• Commercially aware
• Experience in service/sales environment
• Minimum “A” Level Standard •
Manufacturing knowledge desirable