Home Ownership Advisor

We are currently recruiting for a Home Ownership Advisor on behalf of our client, a social housing provider focused on providing affordable housing across Surrey. This is a permanent role and offers a salary paying up to £33,250 per annum. The role is initial based out of the office but can be carried out from home or in office depending on individuals needs following successful training period.

This is full-time position at 36 hours per week, typically 9-5 with a bit of flexibility. The successful candidate must have an understanding of leases – terms, interpretation, legal and regulatory responsibilities and processes such as RTB/RTA/Staircasing and Section 20. A basic DBS is required for this position.

Day to day duties will include:
- Deliver all expected customer standards, seeking to constantly improve customer experience and delivering performance against agreed targets
- Day to day management of Right to Buy and/or Acquire services, in accordance with statutory, financial and lease requirements, working collaboratively with housing management teams
- Operating day to day staircasing services and management of shared ownership homes, in accordance with statutory, financial and lease requirements
- Responsible for undertaking consultation with Homeowners regarding repairs and improvements, ensuring income is maximised
- To work collaboratively with the Asset Management and Repairs team throughout the Section 20 process
- Day to day operation of all homeownership services, including administrative matters such as general legal enquiries, assignments and enquiries before sale, ensuring properties are dealt with efficiently, effectively and in line with legal requirements
- Day to day management of commercial properties, including, but not limited to shops on long rent leases
- Day to day liaison and management of relevant external contracts, including managing agents where the organisation is a leaseholder, seeking advice and support from senior managers, escalating more complex queries and decisions involving significant cost or risk
- To assist with the effective management and coordination of annual Residents Meetings for our sheltered schemes, including arranging and attending meetings and providing advice on Homeownership matters
- Assist with the preparation of accurate charges for customers, including the collation, preparation, administration, and processing of invoices within specified timescales and deadlines
- Assist with the delivery of the rent uplift for shared owners, ensuring accuracy across all lease types, terms, and appropriate increase dates
- Identify, monitor, and recover all debt owed by Homeowners, including arrears of rent and service charges, including offering leaseholder’s sources of debt and arrears advice and customer centric payment options