Sales Support Administrator

Customer Service / Sales Admin Support – HYBRID - Andover – up to £35k

We are looking for a passionate, resilient Customer Service specialist with proven experience in a Customer Service, Admin or Project role - within the Consumable or Service sector. You have the chance to work for an inspirational engineering company making revolutionary products that really can make a difference to people’s lives.

This role will report into the Customer Care Manager and will be responsible for providing high-level office-based point of contact for customers in UK and Ireland and the European Distributor network as well as supporting the UKIE sales team.

This role offers career progression plus fantastic company benefits such as free parking, hybrid (working from home 2 days a week) early finish Friday’s, bonus schemes, 4% flex fund (option to buy 5 days holiday extra per year) birthdays off, gym membership, + much more, Salary up to £35k - based in Andover.

Responsibilities of the Sales Admin Support:

General Customer support:

* Serve as office-based point of contact for customers in UKIE alongside Service Centre of Excellence. Involvement in exceptional circumstances – main route remains through Customer Service.

* Customer support as needed:

* New account set up.

* Complaints fielding, credit processing and liaison with Customer Services to satisfy customer requests.

* Pricing communication and quotations; maintain pricing files and Master Agreements.

* Support customer communication on new / delisted products, product queries and deliveries.

* Equipment proposals and tracking for Chemical business.

* Management of certificate requests COAs, SDS etc.

* Channel technical Customer queries to the relevant support function of Sales Team for Chemical Business.

* Process Customer Questionnaires, Audit requests and Agreements.

* Manage Customer and Sales Team requests for literature and quote requests.

Distributor/Sales Support:

Serve as office-based point of contact for EMEA Distributors Team support:

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* Assist in the set up and logistics for Team meetings and attendance as required.

* Maintain Team Safety and Training records.

* Manage sales reports for the Sales Team and issue regular reports.

* Manage the set-up of business events with associated logistics.

* Update information in SAP and CRM systems on a regular basis.

* Provide ongoing and initial support to new Sales Starters.

* Dynamics updates when territories are amended.

* BU Admin for Dynamics CRM and BQ Superuser.

* Requirement to travel as advised by the Business for Sales Meetings and Customer events.

Requirements of the Admin Sales Support:

The candidate should have at least 2 years’ experience in at least one of the following areas, administration, project work or sales, ideally within a service or consumable environment.

Quote generation experience related to chemical and capital equipment.

Able to analyse data and production of data trends to support Sales.

Excellent Customer Service and written and verbal communication skills.

Ability to pay attention to detail across multiple work streams.

Ability to negotiate with customers and colleagues to meet delivery time scales and manage expectations.

Ability to work both independently and as part of a team.

Tenacity and positivity are a must.

Demonstratable skill working as part of diverse united team.

Fully competent on Excel and Word.

Personal Attributes of the Admin Sales Support:

A passionate belief in exemplary Customer Service

An energetic and positive team player.

Extremely personable, outgoing, and resilient.

Strong administrative experience and detail focused.

Exceptional at building and maintaining relationships.

Beginners Mindset approach

Collaborator

Excellent organisational skills.

What’s in it for you?

You have the chance to work for an inspirational engineering company making revolutionary products that really can make a difference to people’s lives.

Salary – up to £35k

Hours of work Monday – Thursday: 8:35am to 5:00pm Friday: 8:35am to 3:45pm 45 mins lunch - total of 37.05hrs per week

4% Flex-Fund (take this as cash or use it to purchase additional benefits such as extra holiday; medical cover; extra life assurance; dental cover – and lots more!)

25 days holiday rising

Opportunity to ‘buy’ additional holiday to max 30 days p.a.

7% Employer pension contribution (min. 3% employee contribution)

4x salary Life Assurance - option to increase up to 8x salary

Bonus schemes

Employee Assistance Program (debt management, family relations, health problems or career advice) AON Plus+ lifestyle discounts (travel, entertainment, insurance, wellbeing) Optional benefits (can use your Flex-Fund to purchase these):

Private Medical insurance

Personal travel insurance

Critical illness cover

Personal accident cover

Additional holiday up to a maximum of 30 days