Court Usher(AA) - Band F

Position: Courthouse Support Specialist

Description of Duties and Required Skills:

Required Skills:

Exceptional customer service skills.
Administrative prowess.
Proficiency in Microsoft Office 2016.
Friendly and welcoming demeanour.
Key Roles:

Guiding visitors smoothly through courthouse entrances and exits.
Ensuring everyone maintains social distancing for a safe environment.
Welcoming and assisting court users with warmth and professionalism.
Providing support and supervision in the waiting areas.
Assisting in setting up court/hearing rooms and aiding the judiciary as needed.
Handling file preparation and document organisation with care and attention to detail.
Other Duties:

Collaborating effectively within a supportive team environment.
Skills and Qualifications:

Equivalent of 2 GCSEs at Grade C or above.
Prior experience in a busy customer-focused office setting.
Location:
Based in Newport, with occasional rotations to Cwmbran Magistrates Court.

Security Clearance:
BPSS + Enhanced DBS required.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey