Customer Service Advisor

Brownhills
Temporary - Permanent
Full Time
Monday - Friday 8am - 5pm (42.5 hours)
£27,066 p/a
Working as part of the sales team in a sales environment. Answering the telephone politely and efficiently. Accurately booking customer orders, sourcing products where required.
Dealing with customer service and sales enquiries promptly and professionally including by email. Ensuring knowledge of the company’s products and services is kept up to date.
Adhering to company policies and procedures including Health and Safety policy. Representing the company in a professional manner at all times.
Duties:
* Accurate processing of customer orders received via telephone, fax and email
* Answering the telephone promptly in a professional and friendly manner
* Generating repeat sales through the creation of strong customer relationships
* Negotiating commercial terms within set guidelines
* Sourcing products and negotiating with suppliers where required
* Generating additional sales by offering customers additional or complementary products when placing orders
* Responding to customer service enquiries professionally and in a timely manner
* Handling customer complaints courteously and professionally
* Working to achieve departmental KPI targets including sales and profit objectives
* Working closely with other departments to ensure customer requirements are met
* Using company IT systems effectively and accurately maintaining company records
* Attending sales meetings and training sessions where required
* Undertaking any other reasonable requests for work as assignent
Experience required:
* At least 2 years experience working as part of a busy sales team
* Answering the telephone promptly in a professional and friendly manner
* Demonstrate excellent communication skills both verbal and written
* Ability to persuade, influence and negotiate effectively at all levels
* Demonstrate a professional telephone manner
* Must be computer literate and have excellent keyboard skills
* Ability to deal with technical product information
* Ability to prioritise work
* Ability to adapt to new procedures and more effective ways of working
* Must be reliable and punctual
Training/Qualifications required:
At least 2 years experience working as part of a busy sales team?
Full training on their products etc will be provided