Diposting di: Pemasaran di Britania Raya | Terkirim: |
Pyramid8 are looking for a full time Customer Service, Sales & Marketing Assistant to support a busy team within a friendly office environment. The ideal candidate will be a hard-working individual with a can-do attitude to fit in with a small friendly team of people.
They are leaders in our industry and offer a huge range of storage products for every requirement in the UK and across Europe, through their websites, eBay and Amazon.
They are an innovative, forward-thinking company and are always looking to expand their product ranges to meet customer’s needs. Customers are at the heart of what they do.
If you are looking for a long-term career with a fast paced and growing company then we welcome you to apply for this role.
Key Tasks
* Answering customer service queries through Amazon, eBay, email, chat and over the phone. Including dealing with complaints.
* Answering Sales enquiries through Amazon, eBay, email, chat and over the phone.
* Claiming for loss of damage from couriers as and when required.
* Taking orders over the phone and raising purchase invoices.
* Proofreading new product listings, website and email marketing content.
* Creating unique replies to customer reviews on Trustpilot.
* Gathering email data for email marketing.
Key Skills
* Great interpersonal skills
* Ability to learn and understand our range of products
* Personable manner, team-player and adaptability are all important
* Excellent written, oral and IT skills
* You will also have to regularly deal with clients and suppliers, or on the phone.
* Attention to detail – required for proof-reading posts, website content and emails
* IT skills: You will need proficiency in MS Office packages including Outlook, Word and Excel
* Experience with Sage, Amazon and eBay ideal but not essential as training will be given
* Organisational skills: you will be working on multiple projects and need to meet deadlines and maintain a high level of accuracy