Diposting di: Administrasi dan Layanan Dukungan di Hamburg | Terkirim: |
Perusahaan: TÜV SÜD AG
Tipe pekerjaan: Other
- Overall accountable for medical devices customers, all their projects, certificates, complaints and the communication with the client
- Accountable for P&L of the related medical devices customer, this includes revenue and costs/ressources needed for a project
- Accountable for A2C (timeliness of every project including all project milestones).
- Overall responsibility for the management of employees within the framework of related operational projects. This includes authority to issue directives.
- Responsible for Business developement of all TÜV SÜD Services (including testing) for the customer and the corresponding market segment.
- Establishs a functioning, dedicated team for the customer including PC and a "Regulatory Client Associate"
- Monitoring of project progress and KPIs
- Deals with any kind of related escalations.
- Responsible for regular customer meetings. Keep the customer up to date with information
- Forecasting projects and workload for his/her client. Demands enough individually authorized personnel from the Expertise departments for the future projects of the client
- Close collaboration with EM regarding expert performance
- Establish standards for customer management (together with other RM and the RD)
- Acts in the sense of the IVDR/MDR as "conformity assessment procedure responsible"
- Support onboarding of new customer from the same segment
- Technical or Natural Sciences related Degree from University
- Fluent in German and English Language written and spoken
- Travelling Flexibility up to 30% national and international
- Several Years of Experience with Medical Devices and in the Medical Devices Branch
- Several Years of Experience with ISO13485 and MDR
- Several years of Customer Relationship Management Expertise in the Medical Devices Branch
- Leadership Experience is a plus
- Several years of professional experience in working with KPIs
- Several years of experience with process and structure implementation and -optimization is desirable
- Very good MS Office Skills, especially Excel und Powerpoint
- SAP desirable
CetakLaporkan
