Mandarin Csr Cebu-onsite

Società: Peopleplustech
Tipo di lavoro: Tempo-pieno
Stipendio: 150.000 PHP/mensile
Stipendio note: depend on experience
Settore: Informatica/IT
Zona/Quartiere: Makati

Peopleplustech is urgently looking for the following:

Mandarin Customer Service Agent (Cebu-Onsite)

Essential Job Functions

• Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions

• Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction

• Provide support via email and chat

• Ability to work in a high volume, fast paced environment

• Ability to work within a team as well as independently

• Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions

• Escalates issues to the appropriate departments for higher levels of support

• May be required to work in one or multiple work queues/skill sets over various customer contact channels and tools, according to the business needs


• Minimum 1 year experience as Contact Center Customer Service handling phone and email and/or chat support

• Excellent English oral and written communication skills

• Ability to work in a dynamic and challenging environment

• Team player

• Excellent multi-tasking skills

• Amenable to working on shifting schedules

• Willing to work onsite

• Fast learning curve with new technologies, products, processes

• Ability to convey a positive and professional image to customers and employees

• Maintains composure in high pressure situations

• Capable of following an issue through to its conclusion

 If you are interested, send your CV’s to [...]


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