Supervisor, Operations

Job Description
The Supervisor is responsible for large clients, has a holistic view of the clients' objectives and processes, project manages important timelines and deliverables, and provides insight on staffing related to work scoped and financials.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Your Impact:
Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting
Monthly invoicing and client mandated financial documentation, including: client accruals, reconciliation requests (per client MSA), client-tracking software
Expert at creating and abiding by client best practices regarding scoping, invoicing, and financial tracking. Lead the revision or enhancement of those processes.
Daily point of contact for important client deliverables
Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables.
Keep internal team informed on all job statuses by issuing accurate documentation and correspondence including:
Draft and update billing calendars
Organize financial deliverables
Route materials for internal approval
Gather data
Send updates and reminders to team
Scoping
Develop working media statements of work
Develop all fee statements of work, including intercompany
Read and interpret Master Service Agreements (MSAs)
Implement rollout of new processes across clients