Social Media Advisor

Passionate to develop in a worldwide business who promote their values every day?

Experience of using Social Media platforms to communicate with others? 

We currently have exciting opportunities with our global supermarket leader to join their Social Media Team on an on-going temporary basis

They are keen to interview individuals who are available to start work immediately and have a passion to provide an excellent service to customers via social media means.

The benefits of taking this role include:

£11.44p/h - 37.5 Hours p/wk - 5 Days in 7
Weekly Pay
On-site parking
Subsidised canteen
Fantastic learning and development team who will assist you in your journey and opportunities to apply to join them on a permanent basis

Responsibilities within this role will include:

Handling customer complaints on social media platforms and ensuring these are resolved in a timely and friendly manner
Dealing with queries and complaints via social media platforms such as twitter and Facebook
Handling large volumes of emails that will include queries and complaints and being able to adapt to each customer
Dealing with external queries
Liaise with PR/Media Agencies
Working on a ticket log effectively

To be successful within this role you will have the following;

Have a positive outlook, with a ‘can-do’ and ‘win/win’ attitude
Sound decision-making skills
Excellent verbal and written communication skills
Must be a self-starter, proactive and forward-thinking
A quick learner
Able to work under pressure
Ability to make effective choices to serve the customer
Share ideas and work comfortably within a team
Basic computing skills 
Have a flexible approach to work

You could be working for a global market leader who set a fine example of excellent service to customers and colleagues, ensuring each person feels valued. This role is available on an on-going temporary basis, working on a shift pattern and includes evening and weekend work on a 5 days in 7 basis, so you will need to have a flexible, reliable approach to work. 37.5 hours per week.

Please note candidates will need to be immediately available.

Sound good? then please apply online and be available to answer our call. We will be in touch asap should your application be of interest