German Technical Support Athens

Tipo di lavoro: Tempo-pieno
Settore: Banca

German Customer Service

 

In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

 

Use your German language skills and provide excellent customer experience!

Company is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.

We are seeking a German speaking Customer Service Specialist to support German speaking  customers.

In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

 

 

 

What you will do:

· Support customers via phone, chat & e-mail

· Prevent fraud, protect data and safeguard customers

· Be an ambassador of our client

· Track and follow cases to ensure they closed in an efficient and timely manner

· Maintain high customer satisfaction

· Provide and maintain strong, professional relationships with all partners and show empathy at all times

· Work towards reaching targets as set out by client statement of work as well as internal targets

 

What you will bring:

· Fluency in German

· Very good written and oral communication skills in English

· Exceptional communication & soft skills, as well as problem-solving skills

· Computer knowledge/tech savviness, experience with CRM tools preferred

· Ability to work under stressful and testing situations with customers

· Experience in customer service or customer facing roles preferred

· Can do attitude, willingness to learn and reliability are essential to your success in this role!

· Must hold EU citizenship/ EU Passport or valid work permit for Greece

· Willingness to relocate to historic Athens, Greece, or be a local candidate

 

What we offer:

· Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)

· Competitive monthly salary + 2 extra salaries per year

· Private Health Insurance

· Numerous benefits and discounts

· A great bring-your-friend referral program

· Full training by certified instructors

· Professional growth & development opportunities

· Special events as well as community & social responsibility initiatives

· Free online Greek language courses

· State of the art premises, providing a great working environment with relaxing break areas

 

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