German Loan Administration Specialist

Tipo di lavoro: Tempo-pieno
Stipendio: 23.000 EUR/annuale
Settore: Vendita al dettaglio e all'ingrosso

The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.

Responsibilities:

•    Deliver a consistent and professional level of service at all times.
•    Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
•    Provide customers with accurate information regarding the company’s products, services, payments
•    Build a rapport with the customers whilst addressing any issues related to customers’ loans
•    Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
•    Comply with laws, regulations, company policies and procedures as required
•    Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
•    Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
•    Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
•    Keeping records as required in the bank’s data base
•    Support additional consumer service requests
•    Promote a positive work environment
•    Performs other duties as assigned

Requirements:

•    Candidate should be energetic, empathetic, and must have a positive attitude.
•    Team player with customer oriented mind-set
•    Good communicator both verbally and written
•    Able to read, write and speak fluent German
•    Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
•    Able to follow oral and written instruction and to identify exceptions
•    Attention to detail, initiative and high standard of work
•    Willingness to learn and grow
•    Minimum Secondary education
•    Previous experience in similar role is preferred, but not a must
•    Experience with customer database is a plus

Kindly forward your CVs to Gianfrancesco Palmieri on [...]. Feel free to refer any friends for EUR 250!
 

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