On behalf of our client, we are looking for a Polish speaking VIP Campaign Specialist to join their office in Katowice, Poland
- Own, plan, review, optimise, innovate and execute the internal and external CRM VIP processes across segmentation tools, communication channels and reward systems, on an ongoing basis, with the goal of increasing efficiency as well as player engagement,
- Be a point of escalation for CRM, VIP-related technical problems and work towards their timely resolution,
- Follow competitors, the industry and overall CRM practices to stay relevant and find ways to improve VIP engagement,
- Act as a liaison between the VIP team and other internal operational and technical departments,
- Work closely with the VIP Campaigns Coordinator and the Head of the VIP team,
- Perform other job duties as requested.
- At least six months experience in a CRM/VIP/CS department within the iGaming industry,
- An understanding of CRM processes,
- Passion for marketing,
- Ability to work under pressure with tight deadlines,
- Knowledge of customer segmentation and modelling approaches will be considered a plus,
- High intellectual curiosity, drive and initiative,
- Fluency in English and Polish with excellent written and verbal communication skills,
- Previous experience in bonus configuration will be viewed as a plus.
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role!
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