Our client is looking to hire a new talent to join their VIP team, supporting the growth and profitability of the organisation. The company has a massive base of loyal players, and the company’s goal is to deliver extraordinary entertainment in the right channel and at the right time throughout the player’s time with the company. This is done by using the best tools combined with our unique creativity and tailored personal touch.
- Building strong relationships with valuable customers and providing an extraordinary service and gaming experiences tailored to them, across all products,
- Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements,
- Coordinating retention and reactivation activities; including planning, execution and evaluation,
- Handling a customer’s day to day queries including out of hours when necessary, in order to provide the VIP with a personal and tailor-made service,
- Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis,
- Hosting VIP events in order to maintain strong relationships,
- Reporting directly to the Head of VIP.
- At least six months experience in an account or relationship management position within iGaming industry,
- Strong understanding of sportsbook and casino products,
- Excellent communication and interpersonal skills,
- Strong relationship building skills and the ability to build trust,
- Great organisation, planning and prioritisation skills, with strong attention to detail,
- Commitment to providing a world-class service to valuable customers,
- Strong command of written and spoken English and Polish languages,
- Able to work on your own initiative and be self-motivated,
- Excellent reporting skills using Excel, PowerPoint and Word,
- Willingness to travel.
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
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