Customer Experience Executive

Customer Experience Executive
25- 28k plus 2k yearly bonus
Greenford
Are you motivated by delivering exceptional customer service? Do you have customer service/ client support experience? If so, my client a fabulous manufacturing business are now looking for a person to fully support a rally busy team of key account managers. This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers. You will be joining a family-owned business that really care about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22days holiday which increases after a year plus parking is available! Duties

Managing of all incoming orders and enquiries
Advise on product availability.
Quoting on prices and stock availability
Provide customers with ETA dates and deal with delivery issues.
Issue and raise invoices.
Manage requests for samples.
Give advice on artwork requests.
Complete order notifications
Lots of liaison with warehouse, sales and despatch departments
All supporting administration Experience needed.
Strong verbal and written communication
Experience of CRM
Any knowledge of Google Docs or Google sheets helpful
At least 2 years similar experience
Highly organised and efficient
Effective listening skills
What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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