Pubblicato in: Servizio clienti/Call Centre in Inghilterra dell'Est | Inviato: |
Claims Advisor
Could you be a Claims Advisor guiding people through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities?
You would be qualifying claims and ensuring an accurate and speedy claims resolution.
Ideally you will have come from a motor background such as a service coordinator, a parts advisor or even a mechanic. You will have a love of cars and anything motor related.
This role will be based in the Harlow office with a working pattern of 9am – 5.30pm, Monday-Friday, and 1 in 3 Saturdays 9am – 1pm.
The role
The key responsibilities you could be looking after include:
* Provide accurate claims advice across a variety of products.
* Resolve claims across a variety of platforms, App, Online, telephone, and email.
* Understanding the buyers’ requirements and working with them to ensure they are properly dealt with in a speedy manner.
* Maintain company contractual service levels.
* Provide support to the Account Manager by providing accurate and timely information.
* Provide professional and friendly service.
* Arrange/Review/Evaluate vehicle assessments reports.
* Other reasonable duties as required.
Our ideal candidate
* A high level of literacy and numeracy
* Initiative / Intuitiveness
* Good written and oral communication skills – the ability to discuss the workings of the modern motor vehicle.
* Ability to work effectively under pressure both within a team or on own initiative
* Good planning and organizing skills with the ability to prioritize workload.
Essential Knowledge and Experience
* Experience in the motor trade or equivalent experience in a motor repair workshop environment
* Basic knowledge of PC skills
Preferred:
* A background in insurance product administration and claim resolution
Perks and Benefits:
* Pension
* Holiday Increasing with Service and Holiday Trading
* Bike to work scheme
* Company events
* Employee discount
* Store discounts
* Wellness programmes
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Please do not phone the office. We will call you if we need tp speak to you.
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in