Pubblicato in: Telecomunicazioni in Los Angeles | Inviato: |
Job Description
The roles and responsibilities of the desired candidate are to provide professional and effective functional services to the business, as well as play an important role in the growth of the EPM Practice. The knowledge of Technical side is nice to have. This includes:
Implementation Support
Serve as functional analyst, subject matter expert for new implementations or migrations
Partner with the Implementation team to develop and build the Practice strategy and initiatives
Assist with data conversion and interfacing activities, including testing and tying out data
Gather and assess requirements and assist with translation into optimal solutions
Perform functionality gap analysis and solution design
Redesign business processes
Develop functional specifications for extensions, integrations and data migrations
Configure application modules
Document system design requirements according to business needs.
Demonstrate application functionality
Develop test plans/scripts and manage system testing
Assess production readiness
Plan and execute data migration
Create, deliver and manage user training
Production support after go-live
Operational Support
Provide technical assistance in identifying, evaluating, and resolving day-to-day IT issues as it relates to EPM applications.
Create or update end user training documents and guides.
Good understanding of the Technical architecture, support the customization, enhancements with the technical consultants
Provide hands-on training to end users on various aspects of applications.
Coordinating and guiding offshore team for faster issue resolution.
Resolving product issues by opening, updating and escalating service tickets with product vendors.
Providing production support using service management tools and procedures for tracking, user communication and service level management.
Project and Task Management
Create and maintain project plans to implement approved IT projects.
Monitor and control project activities per the plan and communicate status to key stakeholders. Implementing and following projects and enhancements using appropriate tools and methodologies.
Communicate and coordinate reports and other technical development from geographically dispersed teams.