Pubblicato in: Servizio clienti/Call Centre in Chicago | Inviato: |
Job Description
Greets clients and manages activity flow in busy reception area
Responds to business phones including directing callers to appropriate staff, responding to voicemail messages left after hours within 24 hours of receipt, scheduling client appointments and reaching out clients who fail to report for appointments.
Manage client information in a specialized database that includes follow-up appointment with 95% accuracy rate and route and close out cases in database within 24 hours.
May perform client outreach duties
Prepare outgoing mail, including shipments as requested, and ensure that mail is sent out each day. Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time
Ensure postage meter has sufficient postage for the week's mail
Assist with copying, scanning projects as needed, sort and distribute faxes
Assemble informational materials or packets as requested
Assist with general reports, including data gathering via the computer system, printed reports or other available information
Other duties as assigned