Training Manager - Hotel Division

Job Description
Wynn Resorts is a Fortune 500 company in the hospitality industry. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn Resorts is known for innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.
Wynn Las Vegas is seeking a highly skilled, passionate and experienced learning and development professional who would be responsible for designing, implementing, and evaluating all hotel division training initiatives. The primary goals for this role include (1) support department training managers and on-the-job trainers to ensure consistency of Wynn standards is upheld, (2) analyze guest and employee feedback for trends and design custom learning interventions, (3) work in partnership with the L&D Team to ensure continuity in leadership development efforts and Wynn service training.
Responsibilities
Ensures Wynn’s standard of excellence is consistently upheld across all hotel department training initiatives.
Analyzes trends in the division’s overall effectiveness and collaborates with department leaders to design custom learning interventions using the ADDIE model.
Applies adult learning theory and processes to create impactful soft-skills training, departmental training materials, new hire training schedules, job aids, evaluations, and eLearning materials.
Manages the Learning Management System (LMS) for all hotel-related online learning (managing audiences, tracking completions, launching courses, maintaining up-to-date content).
Develops high-quality aesthetically engaging eLearning using the Articulate 360 product suite.
Facilitates leadership development programs with the partnership and support of corporate L&D team.
Creates, facilitates, and evaluates hotel division train-the-trainer program.
Participates in hiring process for department training positions, oversees the successful onboarding of any department trainer.
Monitors and evaluates the effectiveness of all hotel department training programs through knowledge and performance assessments and provides recommendations for improvement as needed.
Supervises, coordinates, and tracks attendance at all mandatory company-wide training events.
Consults and collaborates with Wynn Resorts training partners to share best practices and resources.
Engages in self-directed work, creates and maintains timetables for multiple concurrent projects, manages competing deadlines, and responsibly manages resources.
Leads by example through consistently embodying Wynn culture, values and service standards, facilitates with enthusiasm and credibility for both frontline and leadership audiences.
Reports to the Senior Vice President of Hotel Operations & GM
Performs additional responsibilities as needed or requested.