Customer Support Technician

2

Customer Support Technician
Okehampton, Devon- Hybrid Working Opportunities
£25,000 to £30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits

Excellent opportunity for a Project Manager to join an industry-leading business offering good training and upskilling, further progression routes through the business, and the chance to work on some of the most interesting marine-based projects in the country!

This company are a global leader in their own field and are the parent company to several other industry leaders in highly technical, specialist industries.

In this varied role you will be responsible for providing both internal and external Technical Support via email, over the phone, and in person. This includes maintaining accurate record-keeping in line with Service Level Agreements, assisting in developing and maintaining existing relationships, and understanding customer needs for design change proposals.

The ideal candidate should have some experience in a similar role including supporting customers in line with SLA's. You will have strong basic IT skills such as the Microsoft Office Suite, ability to work with datasets and provide analysis and reporting and be commutable to Okehampton.

This is a fantastic opportunity to join a true world-leader offering bespoke training and development opportunities, some highly interesting projects to be a key part of, and progression routes through the business!

The Role:
*Delivering internal and external Technical Support through various channels
*Maintaining accurate record-keeping aligned with SLA's
*Contributing to the development and upkeep of existing relationships, and grasping customer requirements for design change proposals
*On-site in Okehampton

The Person:
*Proven Customer Support Technician experience
*Supporting customers in line with SLA's
*Commutable to Okehampton

Reference Number: BBBH(phone number removed)

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Oscar Allgrove at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates