Global Key Account Manager

Job Description
SUMMARY
Drives and generates opportunities for revenue growth within assigned Global account and consistent with preset SGS global key account initiatives and strategies. May have direct reports.
 
SCOPE (FOR MANAGER LEVEL JOBS AND ABOVE)
Business Structure Managed: Global
Revenue: $500,000+
Size of Employee Base: varies
Geographic coverage: Global
Regulatory Environment: dynamic
Customer Base: complex multi-industry across all geographies
Budgetary Responsibility: none
 
JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In conjunction with the business strategy, develop global account strategy and translate into pragmatic action plans and coordinate
Provide the initial point of contact to the client, facilitate effective coordination of job orders, enquiries and technical exchanges between SGS affiliates, offices and personnel involved in the execution of the contract
Maximize existing revenue potential by networking with decision-makers within the account.
Attend regular meetings at the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports
Monitor all communications, including Direct Reports, with the account, updates, reports and invoicing to ensure compliance with account requirements (timeliness, correctness, responsiveness)
Take full responsibility for global agreements and contracts in place
Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
Ensure that technical and commercial procedures are communicated correctly within execution affiliates
Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
Monitor customer satisfaction and react as necessary
Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
Within the scope of the account, review and modify policies and procedures as appropriate
Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
Take full responsibility for claim management
Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
Investigate new opportunities with the account for the Business Line or other SGS Business Lines
Provide continuous education, information, technical assistance and back-up to SGS offices involved in account activities
Be abreast of all client activities, external market developments, relevant legislation, competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice
Regularly chase up outstanding invoices and monitor DSO
Regularly report to Management or any other relevant team on global account status and issues
Maintain knowledge of the SGS Group network and services
Actively promote the image, capability and integrity of SGS to the account
At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
At all times, comply with SGS Code of Integrity and Professional Conduct
Adheres to internal standards, policies and procedures.
Performs other duties as assigned.