Customer Service Team Member

Customer Service Team Member
Kettering
Hours - Monday to Friday 37.5 hrs Office Based
Salary - £23,245pa

Our established and well known client based in Kettering is recruiting a full time Customer Service Team Member on a permanent basis to work as part of the Customer Service Team and handle incoming enquiries, orders and outbound calls to franchisees and customers via various contact points.

Main Responsibilities of this role:-

Manage and maintain predetermined service levels
Provide a professional service to franchisees and customers
Escalate unresolved issues as required
Provide ad hoc administrative and customer service support to non UK customers
Process orders and credits within the internal CS System
Be capable of developing a broad product knowledge to adequately perform the function of the role
Facilitate direct supplier orders
Recognise and participate in continuous improvement opportunities
Display case management skills
Be capable of liaising between different departments to ensure desired outcomes and information flow
The role may require the incumbent to perform any other duties to ensure the efficient running of their department or areaAbout you ...

We are looking for someone who:

Has excellent interpersonal skills, good telephone manner and a professional approach
Possesses excellent communication skills, both written and oral
Has a high level of competency in ICT (email, Word, Excel, PowerPoint)
Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
Understands the need for confidentiality, tact and discretion
Has a strong attention to detail
Has an organised and methodical approach to administrative duties.
Is accurate and pays attention to detail
Has the ability to work on their own and display initiative
Behaves in a professional manner that does not bring the brand into ill repute
Has obtained 5 GCSE’s at grade C or above, or has 2 years Customer Service experienceIf you feel this could be you, please apply here or call Kim in our Kettering team to discuss further