Guest Relations Manager

Job Description
Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues.  As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
Salary Range:  $65,000 - $70,000
What you will be doing:
Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
Coverage of overnight shifts and duties as assigned
Review arrival and VIPs to ensure all special requirements are met or exceeded
Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment
Development, implement and maintain Guest Service standards
Supports the Royal Service, Concierge, and Guest Services departments in the absence of department head
Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience