Field Service Technician

Job Description
Job Summary
Responsible for installation, testing, analyzing, maintaining, repairing and training on Packaging Equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. 
Key Responsibilities
•         Provide field service repairs, installations and training at our customer sites.
•         Train customers on proper operations, machinery updates/modifications, and        maintenance and safety rules of packaging machinery.
•         Coordinate development activities and upgrades related to improving machine functionality.
•         Assist production with final machine testing and checkout.
•         Provide support to multiple stakeholders (customers, sales and other product line departments) on all aspects of operating control systems, equipment and machinery.
•         Participate in internal, external and vendor training in order to maintain technical expertise and proficiency on all packaging equipment and applications.
•         Work in tight quarters; on top of and underneath equipment.  Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).
•         Must be able to lift up to 50 lbs on a regular basis.
•         Travel extensively on short notice in North America and Internationally which requires proximity within 50 miles of a major metropolitan airport.
•         Up to 80% travel required.
•         Submit to safety, background and drug/alcohol testing as required by customers.
•         Must use personal protective equipment as necessary.