Member Customer Service Representative

Job Title: Member Customer Service Representative

Salary: £25,000

-Need to be able to commute to Cheadle, Stockport

Benefits:

* 25 days anual leave + bank holidays

* Additional day off for your birthday

* Pension scheme - 8% employer contribution

* Wellbeing support services, includes a 24/7 online GP, discounted gym membership, mental health support and more.

* Insurance, healthcare cash plan, four paid well-being days and multiple social and charitable events every year to attend.

* Optional cycle to work scheme

* Finish at 4pm every Friday.

Description:

Join a dynamic and proggressive team as a Member Customer Services Representative! As a key player in the Member Services department, you'll provide top-notch customer service via calls and emails, seizing sales opportunities to educate members on financial products. Our client have been helping people solve their Insurance, ISAS and Income Protection Plans for over 100 years

Responsibilities:

* Handle inbound calls and emails from members regarding various financial products and services

* Educate members on the benefits of the company's offerings and identify potential sales opportunities

* Effectively address member inquiries and concerns, providing timely and accurate resolutions

* Take ownership of member issues, ensuring proactive and satisfactory solutions

* Update and maintain member information accurately in the company database

If you have GCSE-level education (Maths & English), proven customer service or sales experience, and stellar communication skills, we want you!

Enjoy generous benefits, and a supportive, inclusive work environment. Don't miss out - apply now