Senior Operation Manager

To be responsible for the overall leadership and operational management of 7 Extra Care Services in Wandsworth and Tower Hamlets for older people who have a range of needs, including physical disabilities and mental health needs, dementia and long term health conditions. You are expected to collaborate positively with the housing providers, Care Managers, health professionals and other stakeholders to deliver high quality services.

To lead, manage and supervise a team of 6 Registered Managers and other senior staff to provide the highest standard of care and support, ensuring that CQC care standards are met at all times and that service user outcomes are fully met. To be responsible for the overall quality of service delivery and to ensure that the services are delivered in accordance with their respective contracts, the service specification, agreed quality standards and the expectations of Creative Support, the Council and stakeholders. You will put in place and oversee a QA system across your service portfolio to ensure that CQC care standards are met and that the highest level of customer service is provided. You will compile contract monitoring and quality assurance reports for our commissioners and attend contract monitoring meetings.

To work with partner housing providers to promote effective joint working, joined up approaches and a positive, inclusive atmosphere within the schemes. To ensure that there is a vibrant and varied programme of social activities on-site and that connections are built with the wider community. To ensure that the people we support receive individualised, person-centred care and support which enables them to enjoy a good quality of life. To ensure that staff are deployed efficiently and effectively and that all service users receive planned care in accordance with their assessed needs and preferences and their care and support plans. To ensure the safety and wellbeing of the people we support at all times, ensuring that policies and procedures are followed, that medication is administered as prescribed and that all care provided is properly documented and regularly checked and reviewed